Support

Answers to common questions, and how to reach us.

Need a hand?

Email us and we'll get back to you.

Frequently asked questions

How do I restore my subscription?

In Ember, go to Settings › Subscription › Restore Purchases, or tap Restore on the paywall. Make sure you're signed in with the Apple ID you used to subscribe.

How do I cancel?

On your iPhone, go to Settings › [your name] › Subscriptions › Ember. You can also open Settings › Manage Subscription in the app.

Will I get a reminder before my trial ends?

Yes, if you allow notifications. Ember sends one reminder the day before your trial converts to a paid subscription.

My data isn't showing on my new iPhone.

Make sure both devices are signed in to the same Apple ID and that iCloud is turned on for Ember. Syncing can take a few minutes.

What happens to my data if I cancel?

Nothing is deleted. You can still export your data at any time.

How do I export my data?

In Ember, go to Settings › Your data › Export Workouts & Journal. Your workouts and journal entries are saved as a JSON file.

How do I add the widgets?

Touch and hold an empty area of your Home Screen, tap Edit › Add Widget, and choose Ember. The Live Activity appears on your Lock Screen automatically during a workout.

How do I change units, accent color, or app icon?

Open Settings in the Ember app.

How do I delete my data?

Delete the app, then remove Ember's data from iCloud. See the step-by-step instructions in our Privacy Policy.